The City of Cambridge reminds you: be aware of deceptive electricity supply offers. Many Cambridge residents have received deceptive and false advertisements through phone calls, letters, and door-to-door solicitors. You should not give out your Eversource/utility account number to anyone unless you are absolutely sure you want to switch suppliers.

Some solicitors will say they work for your utility company, Eversource, or are approved by the City. It is important to note: Eversource does not call about billing nor do they knock on your door, this is a person posing as Eversource. We strongly advise you to hang up or ignore. If you are questioning whether it is a scam, you can check and call Eversource directly to see if they contacted you.

Residents should also beware of the many ways that competitive suppliers can drive up your electricity bills. Suppliers offer complicated contracts, low introductory rates that quickly escalate, and some charge you to end your contract. We suggest people not respond nor give their account number to anyone who mails, calls, or comes to the door with an electricity offer. There are a lot of pitfalls and deceptions with competitive electricity suppliers so we recommend staying a part of the Cambridge Community Electricity program and not switching your supplier.

Cambridge Community Electricity has the most consumer protection built-in by the City, supports local solar, and has no additional fees or costs. Cambridge Community Electricity also offers 100% Green Plus, providing 100% renewable electricity with strong consumer protection and local investment in solar. To learn more about Cambridge Community Electricity go to: http://masspowerchoice.com/cambridge.

If you experience an interaction with an electricity supplier that you think was misleading, pushy or deceptive please report it:

Department of Public Utilities Consumer Division
617-737-2836
DPUConsumer.Complaints@state.ma.us

Tell the DPU the name of the company, the issue, and the date of the occurrence.